This is a common problem with Windows Vista – most typically, the CD-ROM or DVD drive will fail to function correctly.
Here are the steps we take to fix the issue (be cautious – you’ll have to edit the registry of the computer)
Click the Start button, and then in the search box, type regedit.
Press the Enter key.
NOTE: If prompted for an administrator password or a User Account Control prompt is displayed, type the appropriate password or click Continue.
In the Registry Editor window, in the left pane, double-click the HKEY_LOCAL_MACHINE folder.
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