If you are unable to download P60, CT100 or VAT forms from the HMRC website, you may need to check that Adobe Reader is working correctly. Often, an issue with the installation will mean the PDF file from the HMRC site will not open automatically. The error message will then appear – “this file could not be downloaded”.
Here is how to fix the problem:
In Internet Explorer, go to Tools (or the small cog icon) then click Internet Options
Select the Advanced tab
Check the Do not save encrypted pages to disk option is ticked in the security section
Click OK
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