Hosted Telephony and VoIP System Support in UK

What can Asterisk do for your business? With Asterisk in your network, you can ‘do’ telephony in all kinds of new ways, such as: 

• Connecting employees working from home to the office phone system over broadband connections. This enables remote users to have calls directly transferred to them as if they were working from their office. 
• Inter-connecting offices over the internet, allowing free calls between offices, and seamless call transfers. Simply dial the extension of the user in the other office. 
• Giving all employees voicemail, integrated with the web and email. This allows you to retrieve voicemail messages from a web interface or have them directly delivered to your email inbox.

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Cloud Storage and Online Backups Support in UK

Overview My Secure Backup is a business class online storage, sharing, and backup service designed for Businesses of 2–100+ employees. 

• Secure Automatic Backup – allows users to easily backup important data to the cloud in a set-it-and-forget-it fashion. Protect data with AES-256 encryption, using a key that you control. 
• Multi-way Sync – allows users to synchronise folders on their computers with folders on a cloud-based network drive – and with folders on other computers. 
• Network Drive – gives users a secure place to store and share files as if they were already on their computers. Easily control and limit access for each user. 
• Backup History – improves the ability to restore files as they existed during a particular backup.

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Cloud-based hosted Microsoft Exchange Services in UK

Access anywhere
As long as you have an internet connection, you can access your mailbox from anywhere in the world, either with Microsoft Outlook, using Outlook Web Access (webmail) or a number of other 3rd party email clients.

Low monthly charges
Exchange mailboxes are provided (with a license for Outlook 2010) for around £3/ea per month. Installation charges are low also, from just £20+VAT per PC.

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Micosoft Windows Server Support in UK

When setting up a new server, we consider all your organisations requirements. For most small businesses, we install Windows Small Business Server 2011, or a hybrid solution with Windows Server 2012 and Exchange Online email services.

We can also configure Windows server solutions on the Microsoft Azure cloud platform, for hybrid on-site and hosted solutions.

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Mac Support System in London

We can often replace a broken LCD screen, system memory, keyboard, or other internal part within 24hrs, so your system is returned to you the next day in perfect working order.

All of our engineers are well versed in Apple hardware, from 68030 LCIIs (we are showing our age here!) through G3, G4 and G5 to the latest Xeon powered Mac Pro workstations, and Intel i5 iMacs.

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Powerful Remote IT Support in London

What IT problems can you fix by remote access?
There are a number of tasks that can be completed via remote support which include 

• Removing viruses Installing 
• Reinstalling, and upgrading software 
• Removing unused software 
• Creating new email accounts 
• Running data backups, like backing up your Outlook emails Configuring wireless networks (like changing an SSID or wireless key) 
• Configuring VPNs and remote access 
• Completing computer software and hardware audits

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Desktop IT Support in London

Support is provided for all major software packages including Microsoft Office, iWork, Autodesk AutoCAD, Adobe CS, Sage Line 50 etc.

Desktop IT support is generally carried out at your site. Often however, support can be provided by remote access.

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Traning for Network Upgrade

We recently completed a network upgrade and tidy for a training company in South London.

The problem points:

1. Poor performance of the internet router – often crashed
2. Poor wireless signal
3. No VPN access, or unstable VPN access
4. Messy network cabinet, making diagnosis of faults difficult.

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FreePBX – convert WAV call recordings to MP3

One of our customers recently reported an interesting issue. They were running FreePBX on a machine with a very small amount of hard drive space. Usually, this would not be an issue, as FreePBX can be installed easily onto a small drive, even less than 10GB (I have a moment of reflection now, thinking that actually 10GB is massive!!)

In any case, when you start recording calls on a system, the free space is quickly eaten up.
Within FreePBX, there is no way to set the call recording to MP3, and as a result, large WAV files are created.
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Using Ansible to update MikroTik routers

Administering a large installed base of MikroTik routers can be difficult. You can use The Dude, but this has not been updated in some time, and MikroTik have not made their long term intentions clear in relation to the continued development of the software.

We use Ansible internally to remotely configure machines, so it seemed a natural choice to update the firmware of the MikroTik routers we have installed.

Firstly, you need to generate an appropriate DSA SSH key.
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Virus Removal Service

Jaytag Computer are experts at removing viruses. In fact, in most cases we can clear up a virus infection within less than an hour – without losing any of your data.

A virus infection can stop you working dead in your tracks – you may find that searches on Google are redirected, your internet access is disabled, or your anti-virus program stops working.

If you are infected, there is a real risk that the data on your computer could be stolen or even held to ransom. If you think you are infected, stop using your computer immediately.

How we remove an infection

We use a number of industry standard tools like Combofix, HijackThis! and Super Anti-Spyware to check your system for signs of virus infection. If a virus is found, it is removed immediately.
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Setup to shared printer from Mac OS 10.6 or newer

When trying to link to a Windows Vista, 7 or 8 shared printer from Mac OS 10.6 or newer, you may find that the printer gives this error message. Essentially, SMB printing from CUPS (the Mac OS printing system) seems broken – it does not pass along the correct user name and password (even when entered manually).

The solution is quite long winded… Firstly, ensure that the printer is shared on the Windows machine, with a share name with no spaces. (i.e. not “Canon IP 6700D”, but “CanonIP6”)

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How to resize a partition on a hard drive Using GParted

When using GParted to resize a partition on a hard drive you have cloned you may notice an exclamation mark on the drive.

When you attempt to apply the resize it will most likely fail, and you may receive an error message, similar to the one below, stating that there are “bad sectors” on the disk.

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Configure Office 365 with SMTP Server Settings

If you want to use a scan-to-email device or other application that requires an SMTP gateway, Office 365 can be used.

In our tests, a live account  be configured for the device, otherwise you have to use a user’s credentials to send mail, which may not be desirable.

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How to Remake DAHDI from source

You need to retrieve the correct kernel-devel for the kernel of linux you are running, and remake DAHDI from source

SSH onto the machine and run:
uname -r
Note the kernel version. then, google for kernel-devel (kernel version)
find a suitable download source (i.e. from rpm.pbone.net)

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Windows 10 – Change PPTP ipv4 Settings

In my RTM copy of Windows 10 Pro, when I try to edit the IPv4 settings of a VPN connection, nothing happened when I clicked ‘Properties’.

Thankfully, there is a solution to the issue – you can edit the file rasphone.pbk in a text editor like notepad.exe and make the necessary changes in this file.

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