Desktop IT Support London - Hardware Support London - Jaytag, London

We support all widely used desktop operating systems including Microsoft Windows 98SE, ME, XP, Vista, 7 and 8. Apple OS9, OSX and Linux are also supported where necessary. Support is provided for all major software packages including Microsoft Office, iWork, Autodesk AutoCAD, Adobe CS, Sage Line 50 etc. Click here for more details...

Contact Details:
Jaytag Computer Limited
Maddison House, 226 High Street
Croydon, Surrey, CR9 1DF
Phone: 0800 7879 258
Web: http://www.jaytag.co.uk/

Case Study – Office Move

Over the otherwise quiet Christmas period, we completed an office move for a design company, from their offices in Brixton to new offices in Clapham.

Office moves are a great oppurtunity to make changes to the way a network is setup – almost starting from a blank slate at the new offices.

The new offices were to be completely refurbished, save for data cabling.
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FreePBX – convert WAV call recordings to MP3

One of our customers recently reported an interesting issue. They were running FreePBX on a machine with a very small amount of hard drive space. Usually, this would not be an issue, as FreePBX can be installed easily onto a small drive, even less than 10GB (I have a moment of reflection now, thinking that actually 10GB is massive!!)

In any case, when you start recording calls on a system, the free space is quickly eaten up.
Within FreePBX, there is no way to set the call recording to MP3, and as a result, large WAV files are created.
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Setup to shared printer from Mac OS 10.6 or newer

When trying to link to a Windows Vista, 7 or 8 shared printer from Mac OS 10.6 or newer, you may find that the printer gives this error message. Essentially, SMB printing from CUPS (the Mac OS printing system) seems broken – it does not pass along the correct user name and password (even when entered manually).

The solution is quite long winded… Firstly, ensure that the printer is shared on the Windows machine, with a share name with no spaces. (i.e. not “Canon IP 6700D”, but “CanonIP6”)

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cdr_mysql.c:203 mysql_log: Cannot connect to database server localhost

When restoring FreePBX from backup, you may find the CDR database is not updated. This is because the cdr_mysql.conf file is not overwritten by the restore, and so the password for the CDR database is incorrect.

You can resolve it like this:

SSH onto the server
nano /etc/freepbx.conf

Find the lines:

$amp_conf['AMPDBUSER']  = 'freepbxuser';
$amp_conf['AMPDBPASS']  = '3098SADFSLa';​​

Copy the password, quit nano

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